- Introduction
Parq Vancouver ULC, operating as Parq Vancouver and Parq Casino, sets out in this document the practices relating to the collection, use, disclosure, and safeguarding of personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA).
By visiting or using services provided by Parq Vancouver, individuals acknowledge that their personal information may be handled as described in this policy. This policy applies to all personal information collected in the course of operations at 39 Smithe Street, Vancouver, BC V6B 0R3, Canada.
- Governing Legislation
Personal information is collected, used, and disclosed in compliance with the Personal Information Protection Act (PIPA) of British Columbia. PIPA establishes rules governing how private-sector organizations in British Columbia may handle personal information. Where applicable, additional regulatory requirements relevant to operations within the province are observed.
Individuals who believe their personal information has been handled in a manner inconsistent with applicable legislation may escalate a complaint to the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).
- What Personal Information Is Collected
Parq Vancouver may collect personal information that is necessary for the purposes described in this policy. This may include, but is not limited to:
- Full legal name
- Date of birth
- Government-issued identification details
- Contact information, including mailing address, telephone number, and email address
- Information required for identity verification in connection with gaming operations
- Information provided voluntarily through guest services, inquiries, or correspondence
Personal information is not collected beyond what is reasonably required for the identified purposes.
- Purposes of Collection
Personal information is collected for specific, identified purposes, including:
- Verifying the identity of guests and members in connection with gaming and hospitality services
- Administering guest accounts and loyalty programs, including Encore Rewards
- Complying with legal and regulatory obligations applicable to gaming operations in British Columbia
- Responding to inquiries, requests, and complaints
- Maintaining the safety and security of the premises and guests
- Communicating with guests regarding services, where consent has been obtained
Personal information is not used for purposes other than those for which it was collected, except with the consent of the individual or as permitted or required by law.
- Disclosure of Personal Information
Parq Vancouver does not sell personal information to third parties. Disclosure of personal information to external parties occurs only in the following circumstances:
- To the British Columbia Lottery Corporation (BCLC) or other regulatory bodies as required by law or as necessary for the lawful operation of gaming activities
- To service providers engaged to perform functions on behalf of Parq Vancouver, subject to appropriate confidentiality obligations
- Where required or authorized by applicable legislation
- With the express consent of the individual
When personal information is shared with third-party service providers, those parties are required to handle the information in a manner consistent with this policy and applicable law.
- Retention of Personal Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer required, it is destroyed or rendered anonymous in a secure manner.
- Protection of Personal Information
Reasonable administrative, technical, and physical safeguards are implemented to protect personal information against unauthorized access, disclosure, copying, use, or modification. These measures are proportionate to the sensitivity of the information held.
- Access and Correction Rights
Individuals have the right to request access to their personal information held by Parq Vancouver and to request corrections where the information is inaccurate or incomplete.
To submit an access or correction request, individuals must contact the Privacy Officer in writing. The request must include sufficient detail to identify the individual and the specific personal information or correction being requested. Parq Vancouver will respond to such requests within the timeframe required by PIPA.
Requests should be directed to:
Privacy Officer
Parq Vancouver ULC
39 Smithe Street
Vancouver, BC V6B 0R3
Canada
Email: [email protected]
- Complaints
Individuals who have concerns about the handling of their personal information by Parq Vancouver are encouraged to contact the Privacy Officer in the first instance. Parq Vancouver will investigate complaints and respond in a timely manner.
If a complaint is not resolved to the satisfaction of the individual, the matter may be referred to the Office of the Information and Privacy Commissioner for British Columbia:
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038, Stn. Prov. Govt.
Victoria, BC V8W 9A4
Canada
Phone: 250 387 5629
- Changes to This Policy
Parq Vancouver reserves the right to amend this privacy policy at any time. Any material changes will be reflected in an updated version of this document. Individuals are encouraged to review this policy periodically to remain informed of how personal information is handled.
- Contact Information
For general inquiries or questions related to this privacy policy, individuals may contact Parq Vancouver through the following channels:
General Inquiries
Email: [email protected]
Phone: +1 604 683 7277
Privacy Officer
Email: [email protected]
Press Inquiries
Email: [email protected]
Mailing Address:
Parq Vancouver ULC
39 Smithe Street
Vancouver, BC V6B 0R3
Canada